How To Fix A Mouse That Won’t Scroll Up Or Down – Quick Guide

How To Fix A Mouse That Won’t Scroll Up Or Down – Quick Guide

Do you know how to fix a mouse that won’t scroll up or down? If not, don’t worry, this guide will help you with it.

This is a common problem that many people experience. In this blog post, we will discuss how to fix a mouse that won’t scroll up or down. We will also provide some tips to help prevent this from happening in the future.

The roller on the top of a wheel mouse can malfunction, which can cause scrolling to not work. There is help for resolving this issue and suggestions on what to do if the problem isn’t solved.

My Mouse Is Scrolling The Wrong Way

The scroll wheel is one of the most important controls on a mouse. The scroll wheel makes it easy to move through a page, document, or menu. It may go wrong. The scroll wheel can seem to stop working when jumping up and down the page, scrolling in the wrong direction, or when the mouse is unresponsive at key moments.

It is almost certain that the issue is not a hardware fault. It’s so easy to fix a mouse scroll wheel that anyone can do it.

No, You Don’t Need A New Mouse

You probably don’t need a new mouse if you already have one, I’ve gone through several wireless mice thinking that a new mouse would solve the problem

It will do for a short time. It made sense to buy an inexpensive replacement for the scroll wheel because it was damaged when the mouse was knocked to the floor.

This fix isn’t sustainable as a jumpy or non-responsive scroll wheel can hit any mouse, new or old, and it’s completely unnecessary. There is a way to fix a mouse scroll wheel that is unresponsive or scrolls the wrong way.

Just Blow The Dust Away

The majority of mouse scrolling issues are related to dust. It gathers in the area around the scroll wheel, interfering with the sensor and preventing accurate scrolling. 

Dust can get into your mouse, but it can be expelled. If you pick up the mouse, give the scroll wheel a few puffs of breath. In most cases, it will be enough to force the dust-out, which will result in a smooth scrolling once more.

Change The Mouse Battery

How To Fix A Mouse That Won’t Scroll Up Or Down

The problem might be power rather than dust if that doesn’t work. This is possible if you use a wireless mouse instead of a cabled one. If you want to make sure the battery is charged, open the mouse, remove the battery, and try a different device. 

If you have one, make sure to check it with a charge. A battery that has a 30% charge should be fine, but you should replace it as soon as possible. If you have a fully charged or fresh battery to hand, try this in the mouse. Hopefully, any scrolling issues you’ve had should now be gone.

Change The Scrolling Settings

There are dedicated settings for clicks, double-clicks, speed, and scrolling in your mouse. The mouse settings screen can potentially be used to fix jumping and irregular scrolling. In Microsoft’s operating system, Windows 10. If you want to change how far you scroll with the mouse wheel, press WIN + I.

You can choose how many lines you want to scroll, but you have to switch back to your browser, word processor, or wherever scrolling is not good to try it out. It’s possible that you need to adjust the Slider further.

Swap USB Ports

Changing the port on your PC or laptop to a wireless or cabled one can make all the difference to scrolling issues. The majority of computers have at least one of these ports. 

It can be helpful to swap from one type of port to another. If possible, connect the mouse or its receiver directly to the computer, remove this from the equation.

Update Mouse Drivers

Old or problematic drivers can sometimes cause a mouse wheel jumping problem on a computer. Updating your driver is the first thing you should do to fix the problem.

Here Are The Steps:

  • Mouse and other pointing devices can be expanded in Device Manager by right-clicking on the Start Menu icon. 
  • Click on your mouse to select the driver you want to update. Follow the instructions that appear on the screen. 
  • If the issue wasn’t fixed by updating drivers, right-click on the mouse and select Properties. 
  • You can hit the Roll Back Driver by going to the driver tab. Right-click on your mouse name again and select uninstall device if that doesn’t fix the issue. 
  • A restart of the computer is recommended.

Disable Pointer While Typing

There is a setting that might be causing the scroll wheel to keep jumping. You need to change the setting on your mouse to hide the pointer. Mouse settings should be open in the Control Panel. You can go to the Pointer Options in Mouse Properties. The box next to the Hide pointer should be checked while typing.

Update App

Sometimes, the mouse scrolling up and down issue only happens in a particular third-party app such as Chrome. The problematic app should be updated if the problem is limited to that particular app. You can learn how to update the Chrome browser.

Troubleshoot Mouse

If you’re having problems with your mouse, you can use the Windows troubleshooter. The first step to do so is to open the Control Panel. You can see Devices and Printers or Hardware and Sound with the view by as small icons.

Right-click on your mouse and select Troubleshoot. Follow the instructions that are displayed on the screen.

Use Auslogics Driver Updater To Fix All Driver Issues

The device manager can be unreliable and it can be difficult to manually download your mouse driver. There is an easier and safer way to go about it. It’s possible to get the latest driver version for your mouse with the help of the Auslogics Driver Updater. 

Your operating system and processor are automatically recognized by this utility. It is possible to get it to scans your entire system with a click of a button. It will be able to identify problematic drivers and let you update them.

Is Scrolling Bad In Certain Software? Update That App!

Is it possible to find that the mouse scroll wheel only works in certain apps? Maybe it’s your browser or your word processor. It could be in a video game

If you have already updated your mouse’s driver and it hasn’t improved things, then you should also update the app in question.

According to the software, updating apps isn’t the same as it was before. If you don’t have the download link, a link to the update page in the About menu will help you to update the software. 

You can use the digital distribution service to distribute video games. The software can be updated with the help of Steam.

Disable Tablet Mode On Windows

Windows 10 users can find that the performance of the mouse is affected by the mode of use. 

This isn’t a feature on laptops or desktops, so you might not know it’s running. It is possible to turn off tablet mode on a Windows 10 tablet or hybrid in desktop mode.

  1. In the taskbar, click the Action Center button
  2. Find Tablet mode
  3. Click to disable
  4. If tablet mode is already disabled, click it to enable and then again to disable

Fix Your Mouse’s Jerky Scrolling

By the time you’re done, you should know how to fix jumpy, jerky, and reverse scrolling from your mouse’s scroll wheel.

You can fix an unreliable scroll wheel using these tricks:

  • Blow the dust out of the scroll wheel
  • Change the mouse battery
  • Change the mouse scroll settings
  • Swap the USB ports
  • Update the mouse’s device driver
  • Update any app impacted by jerky scrolling
  • Disable tablet mode on Windows 10

Corrupt Windows System Files

Mouse wheel problems can be caused by corrupt system files in Windows. Replacing the corrupted system files is needed to resolve this issue. If you back up your files before you run the Windows repair, you won’t lose any files.

Hardware Issues

The mouse is likely malfunctioning after you follow the above instructions. As the repair costs are usually more than a new mouse, we suggest contacting the mouse manufacturer for a replacement, if it’s still under warranty, or purchasing a new mouse.

Disabling The Touchpad On Your Laptop

How To Fix A Mouse That Won’t Scroll Up Or Down

To disable the touchpad on your laptop follows these steps.

Pressing Windows Key+I on your keyboard will open the settings app. Select the devices when the settings window is open. Click the Touchpad if you want to go to the left-pane menu. 

If you want to use the drag two fingers to scroll option, you have to move to the right side. Under the scroll and zoom area is where this feature should be located. The switch needs to be turned off under the touchpad.

FAQs – How To Fix a Mouse that Won’t Scroll Up Or Down (STEPS)

How Do You Scroll With The Apple Mouse?

If you want to scroll with the Apple Magic Mouse, you have to move your finger up or down. There is no button to scroll down.

Why Does My Mouse Scroll Wheel Jump?

When you need to update drivers or adjust the wheel settings, the mouse scroll wheel will usually jump up and down. To slow down the wheel speed in Windows, go to Control Panel > Mouse > select the Wheel tab and lower the Horizontal Scrolling number. Select the Pointer Options tab and then turn off the Hide pointer while typing.

How Do I Make My Mouse Scroll Up And Down?

You must use the “Category” view in Control Panel to see the Hardware and Sound option. In the Mouse Properties window, select the Wheel tab. Then, try adjusting the number of lines to scroll the mouse or try changing the mouse to scroll one page at a time.

Why Is My Mouse Scroll Wheel Inverted?

The easiest way to reverse the direction of the scrolling is through the open settings. You can click on the touchpad. You can select the Down motion scrolls down option from the drop-down menu under the scroll and zoom section.

Why Is My Laptop Scroll Not Working?

Click on the settings button if the tab is absent and then switch to the Touchpad tab. The Properties window will be opened with this. Make sure the box next to Two-Finger Scrolling is checked after you expand the MultiFinger Gestures section. Find out if the scrolling problem has been fixed by restarting your computer.


I hope this post on “how to fix a mouse that won’t scroll up or down” was helpful for you to fix the problem of Mouse. I know some of you have already tried some of the tips, but it will surely help you to fix this problem in a few minutes.

Thanks For Reading! 

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Reggie Burton is a technology expert with over nine years of experience in the field. He has worked extensively with both large and small businesses to help them optimize their tech infrastructure and improve their overall efficiency. Reggie is known for his calm demeanor and his ability to quickly assess a situation and find a solution. He is an invaluable member of any team, and his clients are some of the most satisfied in the business.

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